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Help Center
IMPORTANT REMINDERS IN ACCESSING EDUSUITE SYSTEM

1. Use Google Chrome browser on a non-mobile device; clear the browser's cache and/or use Incognito mode.
2. Ensure to satisfy the captcha. The login concern will always reoccur whenever the captcha is unsatisfied.
3. If it says "Bad Credentials", click on the "Forgot Password". Reset email password may go in the Junk Folder

  1. Help Center
  2. Edusuite HelpDesk

Edusuite HelpDesk

Welcome to the Edusuite HelpDesk. Our business hours is from Monday to Friday, 8AM-5PM.

For quick guide, you may check Edusuite's User Guide:
https://info.edusuite.asia/

Check out our Youtube Channel as well for videos:
http://bit.ly/EduVids

OPEN AN INQUIRY

  • I have an inquiry about the Admissions system

  • I have an inquiry about the K12 system

  • I have an inquiry about the Uni system

Powered by Jira Service Management
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